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SlashGear: Apple devs face out-of-pocket expenses over refund policy?
Boing Boing Gadgets: Appstore contract says devs must refund 100% to unsatisfied customers, but Apple keeps own commission
IntoMobile - Cell Phone News, Information, and Analysis: Apple Keeps Commission from Refunded Apps
Apple devs face out-of-pocket expenses over refund policy?
SlashGear —
... iPhone and iPod touch developers distributing through the App Store may find themselves seriously out of pocket if return rates on their software climb too high, thanks to a refund clause in the Apple contract. According to the clause, while Apple passes 70-percent of App Store revenue onto developers for sales, developers are liable for 100-percent of the cost should Apple have to refund a buyer. ...
Appstore contract says devs must refund 100% to unsatisfied customers, but Apple keeps own commission
Boing Boing Gadgets —
... from the sale. But here’s the kicker—Apple will refund the full amount to the user and says that it has the right to keep its commission.
For example, a refund at the AppStore of a $10 App means a developer has to return $10 to the customer, even though Apple only gave the developer $7 of the sale. The more you think about the possibilities, the more beautiful it becomes.
I'm going to go ahead and guess that Apple hasn't dared enforce this provision.
Apple’s iPhone App Refund Policies Could Bankrupt Developers [CrunchGear] ...
Apple Keeps Commission from Refunded Apps
IntoMobile - Cell Phone News, Information, and Analysis —
... get any of the hurt at all. To be fair, there are probably very few apps that get returned, and if a company makes one so horrendous that they actually go bankrupt because of refunds, well, they probably had it coming. What do you guys think: is Apple’s refund policy fair or unfair to vendors?
Is it fair that Apple keeps their 30% cut from App Store refunds, and makes developers pay back the whole thing? ( online surveys)
[via TechCrunch]
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Apple's iPhone: More Apps, More Problems
Wired: Gadget Lab —
... A refund policy that could potentially make developers go bankrupt. That is, Apple requires developers to issue refunds if a customer demands it within 90 days of purchase. But when the developer returns the money, it must return 100-percent of the app's cost. The developer loses the 30-percent commission fee that Apple takes with each sale. ...
Could App Store Refund Policies Clean Out Developers’ Wallets?
Alice Hill's Real Tech News - Independent Tech —
... Editor-in-Chief, RealTechNews A close look at the refund policies clearly written into the developer agreement that devs must sign before being able to sell applications in the App Store shows that if it wanted to, Apple could demand a developer refund the entire amount of a sale to the company, if a customer managed to persuade Apple to give them a refund. It’s no secret that Apple takes 30% off the top of each sale at the App Store. The problem, according to TechCrunch’s source , could occur if someone manages to pry a refund out of the company (emphasis mine): In the ...
