blog.netflix.com - 12/10/2008
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Steve Swasey, VP of Corporate Communications, here to let you know about some changes in Customer Service. For those of you who watch movies instantly on your PC or Mac, you may have noticed our player is much easier to install and use now with Silverlight. The good news is fewer problems for ...
boston-power.com - 12/10/2008
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Blog Reactions
Netflix Lays Off 50 Tech Support Workers Because Microsoft Silverlight Is So Easy To Use [Wtf Really]
Gizmodo —
... easy to use. It's just a weird post on Netflix's outward-facing blog. On the one hand, it's bragging that their new player is so simple that fewer people need help setting it up. On the other hand, they're talking about people being let go, which is strange, since they follow up with a line that says "...Netflix as a whole as we continue to add engineers and other positions throughout the company." That just leaves our reaction to Netflix's announcement. WTF Really? [Netflix via CNN Gigaom]
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Netflix: Good News & Bad News on Silverlight Adoption
Geeknews —
... to act as their platform for streaming movies via the browser on Windows and Mac PCs. One of their VPs recently announced on the company blog that the Silverlight adoption has resulted in a better user experience with fewer technical problems to be solved - that’s the good news. Bad News: As the VP reports, the bad news is that the improved user experience has resulted in Netflix needing 50 fewer Tech Support employees…so Netflix is trimming the support staff in January . Merry Frakking Christmas! :-( What an odd thing to announce in the company’s blog in the tone that it ...
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