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Boing Boing Gadgets: Tech support!
UK Gadget and Tech News, Reviews and Shopping: The Great Gadget Divide; Men Don’t Read The Instructions, Women Do!
Reactions
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#Electronics: Interesting stats about help centers and the differences between men and women's responses.http://bit.ly/3rQ5Or 4 days ago |
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"men treat technology as something to be understood & conquered, women more motivated by appliances that benefit them" http://j.mp/3OsYmD 7 days ago |
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Men do not read instructions before calling a website help line, women are chatty talking to their helper. http://j.mp/4vndFU 8 days ago |
Tech support!
Boing Boing Gadgets —
... Tech support says 64% of the men and 24% of the women who call didn't read the manual before doing so. Caveat: tech support is actually a "gadget helpline" that costs $3 a month. [BBC] ...
Tech support!
Boing Boing —
Tech support says 64% of the men and 24% of the women who call didn't read the manual before doing so. Caveat: tech support is actually a "gadget helpline" that costs $3 a month. [BBC] ...
The Great Gadget Divide; Men Don’t Read The Instructions, Women Do!
UK Gadget and Tech News, Reviews and Shopping —
... The Gadget Helpline, which was recently mentioned on the BBC’s website, has 120,000 subscribers in the UK, most of whom are over the age of 35. The average age of helpline staff is 21. ...
64% of Men Don’t RTFM Before Calling Tech Support [Tech Support]
Gizmodo —
... Of course, I know that all of you male readers fall into the category of never reading the manual and never having needed to. But for the 64% In other words, we could be doing better. [BBC] ...
How Men vs Women approach technology problems
textually.org —
Men and women have different approaches to dealing with technology problems, according to a gadget helpline. [via the BBC]
Among other findings, the service found that:
-- 64% of its male callers had not read the instruction manual before ringing up vs 24% of its female callers.
-- 12% of male and 7% of female customers simply needed to plug in or turn on their appliance.
In general terms men treat technology as something to be understood and conquered while women are more motivated by appliances that benefit them, ...
Women More Likely to Call Tech Support, Survey Shows
Switched —
... Proving that it's no longer restricted to the domain of toilet seat treatment, the great gender divide has extended to the world of technology, as well. The BBC reports that women are substantially more likely to read the instruction manual for a given product before calling for assistance, according to a recent survey conducted by the phone tech-help service Gadget Helpline. ...
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